Refund Policy

brandRNA is a usage-metered service. Your monthly invoice reflects API calls actually made and successfully delivered during the billing period: a fresh extraction is billed at the per-call rate shown on the pricing page and a cached lookup at the lower per-call rate. There is no up-front subscription fee and no minimum commitment. You can stop using the Service at any time and stop accruing charges.

We do not bill you for API calls that fail with a 5xx server error, time out before responding, or are halted by an internal metering safety check. If you believe you were charged for a failed call, email bmanashe@googlemail.com within 30 days of the invoice with the request ID(s) and we will credit the amount to your next invoice or refund it to your payment method.

If you spot an unrecognised charge, contact us first — we can usually resolve it faster than a chargeback. If we agree the charge was incorrect we will refund it within five working days via Stripe. Stripe’s dispute process remains available to you and your card issuer.

Most of our customers are businesses or developers, but if you are a UK or EU consumer purchasing for personal use you have a legal right to cancel a digital-services contract within 14 days of signing up. Once you start using the paid Service we will interpret this as your express consent to immediate provision of the digital service, which means you waive the 14-day cooling-off right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Up to that point you can request a full refund of any paid usage by emailing us.

You can close your account at any time from the dashboard. If you have a remaining service-credit balance at closure we will refund it to your original payment method, less any reasonable processing cost. Negative balances (unbilled metered usage) remain payable on your final invoice.

We may refuse refunds where we reasonably believe the request relates to fraudulent or abusive use of the Service or breach of our Terms of Service.

Email bmanashe@googlemail.com with:

• the email address on your account;
• the invoice number or charge date;
• the reason for the refund (failed call, disputed charge, etc.);
• any relevant request IDs from your dashboard.

We aim to respond within two working days and resolve eligible refunds within five working days.

We may update this policy from time to time. The “last updated” date reflects the most recent change; material changes will be communicated in advance.